Privacy Policy

This privacy policy describes how L'Atelier Coiffure collects, uses, and protects the information you provide when using our online platform and services, including when you book appointments or interact with us. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

The data controller responsible for your personal data is L'Atelier Coiffure, located at 35 Rue Victor Hugo, 69002 Lyon, France.

Information We Collect

We collect information to provide our hair salon services and manage our business operations. The types of personal data we may collect include:

  • Contact information such as your name and phone number.
  • Information related to the services you request or receive, including appointment details and service history.
  • Communication content when you contact us with inquiries or feedback.
  • Any other information you choose to provide to us.

How We Collect Your Information

We collect information directly from you when you:

  • Book an appointment through our online platform or directly with us.
  • Communicate with us via our online platform or in person.
  • Provide details about your service preferences or requirements.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with the hair salon services you request, including haircuts, colouring, styling, treatments, perming, and straightening.
  • To manage and confirm your appointments.
  • To communicate with you regarding your appointments or inquiries.
  • To maintain records necessary for providing our services.
  • To improve our services and understand customer needs.
  • To comply with legal obligations.

Legal Basis for Processing

Our legal basis for collecting and using the personal data described in this privacy policy depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

  • It is necessary for the performance of a contract with you (e.g., to provide the services you book).
  • We have your consent to do so.
  • The processing is in our legitimate interests and not overridden by your data protection rights (e.g., for business operations and service improvement).
  • We need to comply with a legal obligation.

Data Retention

We retain your personal information only for as long as necessary to provide the services you have requested and fulfill the purposes outlined in this privacy policy, or for as long as legally required. When we no longer need your information, we will securely delete or anonymize it.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, such as online booking systems or other operational support. These third parties are required to protect your information and use it only for the purposes for which they were engaged. We may also disclose your information if required by law or in response to valid requests by public authorities.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right to access: You have the right to ask us for copies of your personal data.
  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restrict processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority, such as the CNIL in France.

Security

We take reasonable technical and organisational measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our online platform. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us in writing at:
L'Atelier Coiffure
35 Rue Victor Hugo
69002 Lyon
France